Privacy Policy

Who are we?

This website www.dr-healthcare.com [“Website”) is owned and operated by DR Healthcare España, S.L., with Tax ID (NIF) B64482177, registered with the Barcelona Commercial Registry, sheet B-343990, with registered office at Avenida Diagonal, 477, planta 11, puerta B, 08036 Barcelona, Spain (referred to in this notice as “we”, “our” or “us”).

Purpose of this notice

This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information.

It also tells you how you can exercise Your Rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the “Your Rights” section below

What personal data do we collect?

Page traffic data and information about your computer

How do we use this information?

When you browse our Website, we use cookies to collect:

Information about your use of our Website – we collect standard internet log information and details of visitor behaviour patterns.

• We use this information to record visitor numbers, their use of different areas of the Website and any useful features or links. We do not use this information in any way that could personally identify you.
• We use a third party, Google Analytics, to collect this information but it is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website;

Information about your computer; this includes your IP address, operating system and browser type.

• We use this information to help maintain the security of our Website and to identify trends so that we can improve its performance.
• We also use this information to personalise the Website according to your interests and to ensure the Website’s content is presented as effectively as possible for you and to allow you to participate in interactive features of the Website, when you choose to do so.
• We do not use this information in any way that could personally identify you.

Information about your preferences for online advertising purposes – where you have consented to the use of advertising cookies, marketing cookies or similar technologies through our cookie management tool, we will use this information to record your preferences and personalise the advertising we show you, both directly and through our advertising partners, including but not limited to affiliate marketing networks, the social media platforms we use (together, our Advertising Partners).

• Ad personalisation may be based on the information we have collected as set out in this section, which you agree to provide to us (in our Direct Marketing section below) or on other information our Advertising Partners associate with you, such as your interests, age, gender or similar demographic data inferred from your internet browsing activity.
• We will refer to this information as “Event Data” (Event Data).  When we use Facebook or Instagram marketing tools, this type of data [Personal data] will be processed under a joint controllership arrangement by us and our Advertising Partner (Meta Ireland Limited), as we use this information together to provide you with personalised advertising. To exercise your rights under data protection legislation in relation to Event Data, our Advertising Partner will be your primary point of contact. For contact details and further information on how our Advertising Partners use your data, please refer to Meta Terms of Service and make sure you are satisfied with how they use your information on those sites. If you are a registered user, you can adjust your privacy controls directly with the Advertising Partner.

The data we collect through non-essential cookies or similar technologies is processed on the basis of your consent. Any other information that we collect about your use of our Website is used on the basis of our legitimate interest in maintaining, administering and improving the operation of the website, as well as ensuring its security, integrity and proper functioning.

For more information about how we use cookies on our Website, see our Cookies Policy

How long do we keep this information for?

We will only keep information about your visit to our Website for the purposes mentioned above. We generally delete user browsing information every 5 years. 

Who do we share this information with?

We share information about visitors to our Website with service providers who help us administer and manage the Website.

As explained above, we also share information about your use of our website with our Advertising Partners.

Where do we transfer this information to?

Where we carry out international transfers of personal data, we make sure such transfers are carried out in accordance with applicable data protection law and that appropriate safeguards are in place to protect your information. In particular, transfers may be carried out: (a) to countries in respect of which the European Commission has adopted an adequacy decision; or (b) by entering into the standard contractual clauses approved by the European Commission or other appropriate safeguards provided for in Chapter V of Regulation (EU) 2016/679.

If you need more information about these safeguards, please contact us at [email protected]

Information you send us

How do we use this data?

You do not have to supply us directly with any information when you use our Website. If you choose to use our ‘contact us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this information for the purpose of our legitimate interests in obtaining appropriate professional advice and to ensure we comply with legal obligations to which our business is subject.

How long do we keep this information for?

We will only keep your information for as long as necessary to manage your enquiry. We usually keep records of routine enquiries for 6 months but in some cases (for example where the enquiry relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to 5 years.

Who do we share this information with?

We will share your data with our service providers and our professional advisers if this is necessary in order to resolve an enquiry or complaint.

Otherwise we will not share your information with any third party unless:

• we have your permission;
• we are required to do so by law;
• it is necessary to enforce our terms of use, rights or property, or the rights or property of a third party; or
• it is necessary in connection with the sale of our business or its assets (in which case your data will be disclosed to our advisers and the advisers of any prospective buyers and will be passed on to the new owners).

Where do we transfer this information to?

Where we carry out international transfers of personal data, we make sure such transfers are carried out in accordance with applicable data protection law and that appropriate safeguards are in place to protect your information. In particular, transfers may be carried out: (a) to countries in respect of which the European Commission has adopted an adequacy decision; or (b) by entering into the standard contractual clauses approved by the European Commission or other appropriate safeguards provided for in Chapter V of Regulation (EU) 2016/679.

If you need more information about these safeguards, please contact us at the following address [email protected]

Recruitment

How do we use this data?

If you use our Website to send us your CV or other information supporting a recruitment enquiry about recruitment, we will use your information to respond to your enquiry and consider your suitability for any available role.

When we use your personal data in this way, we do so in order to pursue our legitimate interests in managing staff recruitment. Where necessary, we will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and to ensure we comply with legal obligations to which our business is subject.

How long do we keep this information for?

We generally keep information supplied by job applicants for no longer than 12 months following a relevant recruitment decision. If your application is unsuccessful, we may decide to keep your data for longer if we believe you may be suitable for another role that may arise within the ABF group in the future, but we will only do so if you agree.

Who do we share this information with?

Where necessary in order to manage our selection and recruitment process, we will share your information with our service providers and professional advisers.

Otherwise we will not share your information with any third party unless:

• we have your permission (for example to share your details with another group company for recruitment purposes);
• we are required to do so by law;
• it is necessary to enable us to enforce our terms of use, rights or property, or the rights or property of a third party; or
• it is necessary in connection with the sale of our business or its assets (in which case your data will be disclosed to our advisers and the advisers of any prospective buyer and will be passed to the new owners).

Where do we transfer this information to?

Where we carry out international transfers of personal data, we make sure such transfers are carried out in accordance with applicable data protection law and that appropriate safeguards are in place to protect your information. In particular, transfers may be carried out: (a) to countries in respect of which the European Commission has adopted an adequacy decision; or (b) by entering into the standard contractual clauses approved by the European Commission or other appropriate safeguards provided for in Chapter V of Regulation (EU) 2016/679.

If you need more information about these safeguards, please contact us at [email protected] 

Information we hold because we have a contract with you

How do we use this information?

Where we have a contract with you (to purchase goods or services from you or to sell goods or services to you), we ask for the information we need in order to be able to fulfil our contractual obligations. We process this data to the extent necessary to fulfil our contractual obligations. We will also use this data for our legitimate interests in obtaining appropriate professional advice and to ensure we comply with the legal obligations to which our business is subject.

How long do we keep this information?

We keep your information for as long as the contract remains in force and for a period of 5 years after its termination or expiry.

Who do we share this information with?

We will share your data with our service providers and our professional advisers if necessary to fulfil our contractual obligations.

Otherwise, we will not share your information with any third party unless:

• we have your permission;
• we are required to do so by law;
• it is necessary to enable us to enforce our terms of use, rights or property, or the rights or property of any third party; or
• it is necessary in connection with the sale of our business or its assets (in which case, your data will be disclosed to our advisers and the advisers of any prospective buyers, and will be passed on to the new owners).

Where do we transfer this information to?

Where we carry out international transfers of personal data, we make sure such transfers are carried out in accordance with applicable data protection law and that appropriate safeguards are in place to protect your information. In particular, transfers may be carried out: (a) to countries in respect of which the European Commission has adopted an adequacy decision; or (b) by entering into the standard contractual clauses approved by the European Commission or other appropriate safeguards provided for in Chapter V of Regulation (EU) 2016/679.

Information you give us when you sign up for our newsletter or set up an online account or profile

How do we use this data?

You do not have to supply us directly with your personal data when you use our Website. However, some communications, services and facilities can only be provided if you supply us with relevant details. For example, if you sign up for our newsletter or register as a site user you will be asked to provide us with your contact details. If we ask you to provide information that is not strictly necessary for us to be able to provide you with the communication or service you are interested in, we will make this clear. This might be because it helps us learn more about our customers or improve our products and services.

If you subscribe to our newsletter, we will use the personal data you provide to us to:
  • provide you with newsletters and other promotional information that you request from us;
  • provide you with specific information about our products and services where you request it;
  • improve our understanding of the needs and interests of our customers and contacts; and
  • notify you of changes to our services

When we use your personal data for these purposes, we do so to pursue our legitimate interests in the administration and management of online accounts and for our legitimate business interest in developing and promoting our products and services and communicating with you in accordance with your wishes and expectations. You can object to our use of your data for these purposes at any time. For further information about the way we use your data for direct marketing purposes see our Direct Marketing section.

We will also use this data for the purpose of our legitimate interests in obtaining appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

How long do we keep this information for?

We keep information we hold for direct marketing purposes so that we can send you newsletters and other promotional material is held by us for as long as you remain interested in receiving our marketing communications. However you can ask us to stop using your details for marketing purposes at any time by contacting us.

Who do we share this information with?

We share this data where necessary with our suppliers, service providers and professional advisers.

Otherwise we will not share your information with any third party unless: 
  • we have your permission;
  • we are required to do so by law;
  • this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
  • this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).

Where do we transfer this information to?

Where we carry out international transfers of personal data, we make sure such transfers are carried out in accordance with applicable data protection law and that appropriate safeguards are in place to protect your information. In particular, transfers may be carried out: (a) to countries in respect of which the European Commission has adopted an adequacy decision; or (b) by entering into the standard contractual clauses approved by the European Commission or other appropriate safeguards provided for in Chapter V of Regulation (EU) 2016/679.

If you need more information about these safeguards, please contact us at [email protected] 

Direct Marketing

How do we use this information?

We will use contact details you give us to deliver promotional information that you request or that we feel may interest you. We will also use this information to gain insights into the needs and interests of our customer base and to evaluate the effectiveness of our marketing activities.

When we use your data for our direct marketing purposes we do so for our legitimate interests in promoting our business and the goods and services we offer.

How long do we keep this information for?

We keep information for direct marketing purposes for as long as you continue to be interested in receiving our marketing communications. We use tracking technology to help us monitor the effectiveness of our email marketing, and we remove contacts from our email marketing database after 2 years of recipient inactivity. 

You can tell us to stop using your details for marketing purposes by contacting us and can opt out of email marketing at any time by using our unsubscribe feature.

Who do we share this information with?

Where necessary we share this data with our suppliers and service providers.

Otherwise we will not share your information with any third party unless:
  • we have your permission;
  • we are required to do so by law;
  • this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
  • this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).

Where do we transfer this information to?

Where we carry out international transfers of personal data, we make sure such transfers are carried out in accordance with applicable data protection law and that appropriate safeguards are in place to protect your information. In particular, transfers may be carried out: (a) to countries in respect of which the European Commission has adopted an adequacy decision; or (b) by entering into the standard contractual clauses approved by the European Commission or other appropriate safeguards provided for in Chapter V of Regulation (EU) 2016/679.

If you need more information about these safeguards, please contact us at [email protected]

Your Rights

You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.

If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it.

In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.

There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.

If you wish to exercise any of these rights please contact us at the following address [email protected] (For the attention of the Data Protection Coordinator)

Contacting us and your rights of complaint

Questions, comments or requests concerning this privacy notice are welcome and should be addressed to the Marketing Department at the following address [email protected]

If you have a concern about the way we handle your personal data you have the right to lodge a complaint with the Data Protection Authority. You can find details of how to do this on its website at https://www.aepd.es